Last updated: [To be completed – Date]

1. INTRODUCTION

This data protection policy aims to inform users of the Cleandry website (hereinafter the “Site”) about how [To be completed – Company name] (hereinafter “Cleandry”, “we”, “our”) collects, uses, stores and protects personal data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act.

By using our Site and our cleaning services, you accept the practices described in this policy.

2. IDENTITY OF THE DATA CONTROLLER

Data Controller:

  • Company name: [To be completed – Company name]
  • Legal form: [To be completed – LLC, Corporation, etc.]
  • Registered office: [To be completed – Full address]
  • Registration number: [To be completed]
  • Legal representative: [To be completed – Director’s name]

Contact for questions regarding personal data:

  • Email: [To be completed – GDPR contact email, e.g: rgpd@cleandry.com]
  • Phone: [To be completed – Phone number]
  • Postal address: [To be completed – Full address]

3. PERSONAL DATA COLLECTED

3.1. Data collected via the Website

During your visit to our Site, we may collect the following data:

Browsing data:

  • IP address
  • Browser type
  • Pages visited
  • Visit duration
  • Cookies and similar technologies

Contact data:

  • First and last name
  • Email address
  • Phone number
  • Postal address (if provided)
  • Message or quote request

3.2. Data collected via contact form (Fluent Form)

Our Site uses the Fluent Form plugin to manage contact forms. When submitting a contact form, the following data is collected:

Data collected:

  • First name (required)
  • Last name (required)
  • Email address (required)
  • Message (if message field is present in the form)

This data is stored in the WordPress database and used solely to respond to your contact requests.

3.3. Data collected via online booking system (WP Timetics)

Our Site uses the WP Timetics plugin to manage appointments and online bookings. When making an appointment, the following data is collected:

Required data:

  • First and last name
  • Email address
  • Phone number
  • Desired appointment date and time
  • Type of service requested (sofa cleaning, vehicle cleaning, etc.)

Optional data:

  • Full postal address (for home visits)
  • Additional information about the requested service
  • Contact preferences

Sensitive data that may be collected:

  • Information about the condition of items to be cleaned (if necessary for the service)
  • Precise intervention address (location data)

3.4. Data collected during service provision

During the execution of our cleaning services, we may collect:

  • Before/after photos (with your explicit consent)
  • Notes on the condition of cleaned items
  • Billing information
  • Bank details (for payment)

4. PURPOSES OF DATA PROCESSING

Your personal data is processed for the following purposes:

4.1. Appointment and booking management

  • Online appointment booking via WP Timetics
  • Planning and organization of interventions
  • Appointment confirmation and reminders (email, SMS)
  • Availability and time slot management

4.2. Service execution

  • Preparation of interventions
  • Communication with you before, during and after the service
  • Billing and payment management
  • Service quality monitoring

4.3. Communication and customer service

  • Response to your contact requests via Fluent Form
  • Response to your quote requests
  • Complaint management
  • Sending information about our services
  • Newsletter (only with your consent)

4.4. Site and service improvement

  • Statistical analysis of Site traffic
  • User experience improvement
  • Cookie and tracker management

4.5. Legal and accounting obligations

  • Invoice retention (legal obligation of 10 years)
  • Compliance with tax and accounting obligations
  • Customer complaint management

5. LEGAL BASIS FOR PROCESSING

The processing of your personal data is based on the following legal bases:

  • Contract performance: For appointment booking and service execution
  • Consent: For sending newsletters and using non-essential cookies
  • Legal obligation: For invoice and accounting document retention
  • Legitimate interest: For improving our services and managing customer relationships

6. DATA RECIPIENTS

Your personal data is intended for the following services within Cleandry:

  • Sales department: For appointment and quote management
  • Operations department: For planning and execution of services
  • Billing department: For payment and invoice management
  • Customer service: For follow-up and complaint management

Subcontractors and external service providers:

Your data may be transmitted to the following service providers:

  • Site hosting: [To be completed – Hosting provider name and country]
  • Fluent Form (WPManageNinja): Contact form management plugin
    • Data transmitted: First name, last name, email, message
    • Purpose: Contact form management and request processing
    • Location: [To be completed – Server country, generally in EU if WordPress hosting in EU]
  • WP Timetics (Arraytics): Appointment booking management plugin
    • Data transmitted: Name, email, phone, appointment dates
    • Purpose: Online booking management
    • Location: [To be completed – Server country]
  • Payment provider: [To be completed – Stripe, PayPal, etc.]
  • Emailing provider: [To be completed – If used for newsletters]
  • Web analytics provider: [To be completed – Google Analytics, etc.]

All our subcontractors are subject to strict confidentiality and security obligations in accordance with GDPR.

7. DATA TRANSFER OUTSIDE THE EU

If some of our service providers are located outside the European Union, we ensure that appropriate safeguards are in place (standard contractual clauses, Privacy Shield, etc.).

Fluent Form: [To be completed – Indicate if data is stored in the EU or outside the EU and safeguards in place]

WP Timetics: [To be completed – Indicate if data is stored in the EU or outside the EU and safeguards in place]

8. DATA RETENTION PERIOD

Your personal data is retained for the following periods:

  • Contact and booking data: 3 years from last contact
  • Billing data: 10 years (legal accounting obligation)
  • Browsing data (cookies): Maximum 13 months
  • Newsletter data: Until unsubscription or deletion request

Beyond these periods, your data is deleted or anonymized.

9. YOUR RIGHTS

In accordance with GDPR, you have the following rights:

9.1. Right of access

You can obtain a copy of your personal data that we hold.

9.2. Right to rectification

You can request correction of your inaccurate or incomplete data.

9.3. Right to erasure (“right to be forgotten”)

You can request deletion of your data in certain cases (unnecessary data, consent withdrawal, etc.).

9.4. Right to restriction of processing

You can request restriction of processing of your data in certain cases.

9.5. Right to data portability

You can retrieve your data in a structured format and transmit it to another controller.

9.6. Right to object

You can object to the processing of your data for legitimate reasons.

9.7. Right to withdraw your consent

For processing based on consent, you can withdraw it at any time.

9.8. Right to set post-mortem directives

You can set directives concerning the fate of your data after your death.

To exercise your rights:

  • Email: [To be completed – GDPR email]
  • Mail: [To be completed – Postal address]
  • Contact form: [To be completed – Link to form]

We will respond within a maximum of one month.

10. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data against:

  • Unauthorized access
  • Loss
  • Destruction
  • Alteration
  • Disclosure

These measures include:

  • Encryption of sensitive data
  • Restricted access to personal data
  • Regular backups
  • Security system updates
  • Staff training

11. COOKIES AND TRACKERS

Our Site uses cookies and similar technologies. For more information, consult our [Cookie Policy] or [To be completed – Link to cookies page].

Essential cookies:

  • Session cookies necessary for Site operation
  • User preference cookies

Analytical cookies:

  • [To be completed – Google Analytics, etc.] to analyze Site traffic

Form cookies:

  • Fluent Form may use cookies for the proper functioning of contact forms

Booking cookies:

  • WP Timetics uses cookies for the proper functioning of the booking system

You can manage your cookie preferences via your browser settings or our consent banner.

12. DATA COLLECTED BY FLUENT FORM

The Fluent Form plugin collects and processes the following data for contact form management:

Data stored in WordPress database:

  • First and last name
  • Email address
  • Message (if present in the form)
  • Form submission date and time
  • IP address (for security and abuse prevention)

Fluent Form data retention:

  • Contact data is retained for 3 years from last contact, in accordance with our retention policy
  • You can request deletion of your contact data at any time by contacting us
  • Data is automatically deleted after the retention period or upon request

Fluent Form data security:

  • Data is stored securely in the WordPress database
  • Access to data is restricted to authorized persons
  • Data can be exported or deleted via the Fluent Form administration interface

13. DATA COLLECTED BY WP TIMETICS

The WP Timetics plugin collects and processes the following data for appointment management:

Data stored in WordPress database:

  • Booking information (name, email, phone, date/time)
  • Appointment history
  • Appointment notes (if added)

Data that may be synchronized:

  • If you use Google Calendar integration: time slot synchronization
  • If you use Zoom/Google Meet integration: video conference connection data

WP Timetics data retention:

  • Booking data is retained as long as necessary for appointment management and customer relationships
  • You can request deletion of your booking data at any time

14. COMPLAINT TO THE DATA PROTECTION AUTHORITY

If you believe that the processing of your personal data constitutes a violation of GDPR, you have the right to file a complaint with your local data protection authority.

For EU residents:

15. POLICY MODIFICATIONS

We reserve the right to modify this data protection policy at any time. The updated version will be published on this page with the last update date.

We encourage you to regularly consult this page to be aware of any changes.

16. CONTACT

For any questions regarding this data protection policy or the processing of your personal data, you can contact us:

Cleandry

  • Email: [To be completed – Contact email]
  • Phone: [To be completed – Phone number]
  • Address: [To be completed – Full address]
  • GDPR Email: [To be completed – Specific GDPR email]

Last update date: [To be completed – Date]